Return and refund policy
1. Eligibility for Returns
You may request a return within 30 days of the delivery date.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Products must be returned in original packaging
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Proof of purchase is required
Non-returnable items include:
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Customized or prescription lenses
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Clearance or sale items
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Gift cards
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Digital or downloadable products
2. How to Request a Return
To initiate a return, please contact us at:
Please include your order number and the reason for the return.
Returns sent without prior approval may not be refused.
3. Return Shipping Costs
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
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If the return is due to a damaged, defective, or incorrect item, Glasses Store will cover the return shipping cost
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 7 days of delivery with clear photos of the item and packaging.
5. Refunds
Once we receive and inspect the returned item:
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You will be notified of approval or rejection
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Approved refunds will be issued to the original payment method
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Refund processing usually takes 5–10 business days
6. Exchanges
We do not offer direct exchanges.
Please return the item and place a new order.
7. Order Cancellations
Orders may be canceled within 12 hours of purchase.
Orders that have already been processed or shipped cannot be canceled.
8. Late or Missing Refunds
If you haven’t received your refund, check with your bank or payment provider, then contact us at support@glassesstore.com.
9. Contact Information
For all return and refund inquiries, contact: